Certifications

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Yes. All of our courses at County Driver Improvement Programs are fully approved by the Florida Department of Highway Safety and Motor Vehicles (DHSMV) for all Florida counties.  

Per State requirements, It depend on what course you are taking (4 Hours, 8 Hours or 12 Hours).  Page timers are used to ensure that you  spend the required amount of time in the course. You can log in and out  as many times as you need, and we keep track of your progress so you  never lose any of your work. You must complete the course within 120  days from your date of registration. After 180 days, your course access  will be prohibited.

No, The courses at County Driver Improvement Programs unlike most Florida traffic school  courses, includes video and interactive animations to keep you  interested in the material. The course is written in a clear, simple  style that makes it easy to understand for all students, even those for  whom English is a second language. Most users comment that they are  surprised by how user friendly our driver improvement course are.

No, there is no final exam with the courses at County Driver Improvement Programs. At the end of  each unit, you will be required to pass a short quiz. You must score  80% or higher in order to go to the next unit. Each attempt has new  questions and you will have an opportunity to review the unit material  prior to each attempt.

 Yes. The courses at County Driver Improvement Programs are all “mobile friendly,”  meaning that it can be taken on nearly any tablet, smartphone, or other  type of mobile device that contains an Internet browser, as well as any  desktop or laptop computer. The course is compatible with most  Microsoft, Apple, and Android operating systems. For laptop or desktop  users, we recommend using the latest version of the Mozilla Firefox  browser (Mac or PC) or Internet Explorer browser (32-bit, PC only). For  users of smartphones, tablets, or other devices, we recommend using the  browser that comes installed with your device. The browser should be  configured to support javascript and cookies should be enabled.

To begin the course immediately at County Diver Improvement Programs, you must  pay online using a debit or credit card. We also accept debit or credit  card payment by fax, phone, or mail. Check or money order sent via mail  is also acceptable.

If you choose to pay using any method  other than debit or credit card online, we must receive and process your  payment before we can give you access to the course.

Yes. During registration and after you  complete the course, you will see the available express shipping  options. If you are in a hurry, the fastest way to get your certificate  is by selecting the electronic delivery option.

Can I get my completion certificate delivered electronically?

Yes. During registration and after you  complete the course, you will have the opportunity to pay a small fee  for electronic delivery of your completion certificate. You will be able  to download your certificate immediately after payment has been  received and you have passed the last unit quiz. We recommend this  option for anyone who needs to meet a court deadline quickly.

Note: If you select this option,  please be advised that you will need to have access to a working printer  in order to print your certificate.

Regardless of your reason for attending  the course, County Driver Improvement Programs will report your completion electronically to the Florida  Department of Highway Safety and Motor Vehicles (DHSMV) immediately  after you pass the last unit quiz.  If you selected the free delivery  option for your completion certificate, you will receive a physical copy  by mail within seven business days after you complete the course.  If  you purchased the electronic delivery upgrade, you will be able to  download your certificate as a PDF file immediately after you complete  the course.  We recommend that you keep a copy of your certificate for  your records.

If you selected TCAC, Racing on Highway,  Reckless Driving, Passing a Stopped School Bus, or Running a Red Light  as your reason for attendance, you do not need to do anything further,  as your completion will have been reported to the DHSMV electronically.  It is still advisable to contact the DHSMV to verify your course  requirement has been met and shows in their system.

If you selected Basic Driver Improvement  (BDI election) or Court Ordered as your reason for attendance, you might  be required to send a copy of your certificate to the clerk of the  court for the county in which you were ticketed to receive credit for  the course (this reporting is seperate from the electronical reporting  to the DHSMV that you company provides).  Please refer to the  documentation you received from the court, or contact the clerk of the  court’s traffic division to determine whether you are required to send a  copy of your certificate to the court.

If you selected Insurance Discount as  your reason for attendance, you will need to turn your certificate in to  your auto insurance provider.

BDI election is explained in §318.14(9), Florida Statutes. Per Florida law, CDL holders may not elect to attend traffic school for a Florida ticket, regardless of the  type of vehicle they were driving when they were ticketed. However,  Florida law permits a driver to contest his or her ticket in court, and  judges will sometimes allow the ticketed driver to attend a BDI course  for ticket dismissal. A CDL holder who has been given permission by a  court to attend this course should select “Court Ordered” as the reason  for attendance.

 Traffic Collision Avoidance Course is  another name for the 4-hour Basic Driver Improvement course. Most  drivers who fall into this category will have received a letter from  DHSMV ordering them to attend a TCAC course because they have been  involved in two traffic crashes within a two-year period, a crash  involving property damage, or a crash in which injuries occurred.

Failure to attend a TCAC course can  result in cancellation of your Florida driver’s license. If you select  this reason for attendance when you register for the BDI course, DTA  will report your completion to DHSMV after you successfully complete the  course. You will not be required to send anything to DHSMV.

TCAC course attendance is different from BDI course elective attendance or court ordered attendance.

If you select “Court Ordered” as your  reason for BDI course attendance, this means that you contested your  Florida traffic ticket in court and the judge gave you permission to  attend traffic school for ticket dismissal, or the judge is requiring  that you attend a BDI course. Note that Basic Driver Improvement is a  4-hour course, not an 8-hour course.

This option should only be selected if you were cited for this offense and then received a letter from the DHSMV ordering you to attend a 4-hour Basic  Driver Improvement course (§322.0261[4], F.S.). However, if you were  cited for this offense and you have not yet received a letter, you may elect to attend the course by selecting “Basic Driver Improvement” as your reason for attendance.

 This option should only be selected if you were cited for this offense and then received a letter from the DHSMV ordering you to attend a 4-hour Basic  Driver Improvement course (§322.0261[4], F.S.). However, if you were  cited for this offense and you have not yet received a letter, you may elect to attend the course by selecting “Basic Driver Improvement” as your reason for attendance.

This option should only be selected if you were cited for this offense and then received a letter from the DHSMV ordering you to attend a 4-hour Basic  Driver Improvement course (§322.0261[4], F.S.). However, if you were  cited for this offense and you have not yet received a letter, you may elect to attend the course by selecting “Basic Driver Improvement” as your reason for attendance.

 Florida law (§627.06501, F.S.) allows an  auto insurer to offer a discount to any driver who completes a Basic  Driver Improvement course voluntarily (meaning not as the result of a  ticket or court order). Not all companies offer this discount, so please  contact your auto insurance provider before you select this option to find out if you are eligible. Insurers may grant a discount up to 10% over a 3-year policy period.

For fastest service, please call our Florida customer support number: (305) 666-6535. You can also send an e-mail to cntydrvimprov@aol.com. Our office hours are Monday through Friday (excluding holidays), 9:00 AM to 7:00 PM, Saturday 9:00 to 1 PM. Closed on Sunday. Eastern Standard Time.

To request a refund, you must contact customer support at 1-800-222-9199 between 9:00 AM and 5:00 PM CST Monday through Friday, excluding  holidays. Refund requests must be made within 90 days from the date of  registration. If you successfully complete the course or are  disqualified from the course for identity validation or quiz failures,  you will not be eligible for a refund.